Last Updated June 2021
As of Friday, June 11, 2021 Ontario is entering into Step 1 Re-opening.
Due to the size of our showroom, We will still only allow one group (max 4 people) in at a time.
If you arrive at the same time as another group, you may be asked to wait in your vehicle
until the previous group exits. To avoid this, we continue to recommend scheduling your in-store visit.
We are still offering Curbside Pick up and Free contactless delivery in Windsor of equipment and products
(min $50 order)
Clients in-store will be screened:
Answer screening questions, temperature taken, sanitizer provided and contact information collected
or contact tracing.
All of our Staff Members are taking the necessary precautions
to keep ourselves and our clients safe. We appreciate your cooperation.
We may update this at any time as the circumstances change.
"I cannot express enough gratitude to the entire staff at Comfort Mobility for the care and compassion that they demonstrated toward the repair and replacement of my father’s wheelchair. Cassandra, John and Jessica were amazing and are definitely in the right vocation. If you are in need of any mobility products, give Comfort Mobility a call. You will not be disappointed!" - John L. Google Review
"My 93 year old Mom needed a walker. I called around town to different retail places for assistance. The Staff at Comfort Mobility jumped to the plate immediately. They took a history over the phone and after the Physio Therapist came in and did his assessment my Mom had her walker delivered to her door. They knew how important it was to get this walker to my Mom asap to keep her safe. One week later was Mom's 94th Birthday. I called that morning hoping to order Mom a cup holder for her walker and they not only had one in stock but they delivered it same day so my Mom had her birthday present on her birthday, now that is going the extra mile! A huge thank you to all...."
- Catherine P. - Google & Facebook Review
"The mobility staff from customer service to the installation staff were extremely professional yet friendly. They were quick to respond and I liked the free delivery. The installation was quick and he ensured that they truly met my needs." - Richard P. - Google Review
"I was very pleased with the prompt service and help received at Comfort Mobility. All my questions were answered and all my needs were met. Phone calls were answered quickly and I was able to get an appointment to pick up the items I needed soon. They followed all the Covid-19 procedures to be safe and I was very confident and happy with the service they provided me. Thank you for your help! I would be happy to pass this on to my friends and family!" - Mary Beth R. - Google Review
"Staff very accommodating patient helpful. Face down chair enabled a comfortable face down position. Prism glasses allowed tv viewing while head down. Definitely a win!" - John S. - Facebook Review
"Our family has very much appreciated the great service we have received from Comfort Mobility over the past few years, and our latest experience was no different. This is a family business whose employees care about their customers. From the helpful information and advice provided over the telephone by consultants like Cassandra and Jessica, to the exceptional service provided by the technicians like Jorge and Jonathan, and even the contribution of the president John to find solutions, everyone goes above and beyond what you might expect. We are very pleased with the products and service they have provided to us." - David L. - Google Review
"After my disabled sister passed away recently, we had the issue of what to do with the medical equipment that she had for her disability. We contacted Comfort Mobility because they take this equipment and use it to help those that need this special equipment. I sent them an email and within two days, they came with two vehicles and two employees and had everything packed up and ready to go inside of an hour. Very professional in their work and demeaner. Very glad that this equipment will go on to help make life easier for someone else. Thank you Comfort Mobility." - Marc V. - Google Review
"Purchased a BP monitor and Jessica went out of the way to acquire it at the beginning of COVID, would recommend to anybody" - Ken & Starr L. - Google Review
"John Jessica and the team are all highly qualified and knowledgeable in many areas they've helped me many of times in different areas of visibility. Thank you Comfort Mobility." - Norm S. - Facebook Review
"Dear John and Jessica, Thank you much for the excellent in which you handled M*****'s wheelchair transaction. Your professionalism ,courtesy/promptness were greatly appreciated. Please be assured that I have and will continue to sing your praises......asa company that CARES."
In gratitude, Mary-Anne
"Very reliable and extremely helpful. Just the best." - Beverley B.
"Wonderful family business in our community!" - Daniel H.
"Hello Mr. Fase, I have been meaning to email you with an update on the use of my Nexus 3 rollator. I think if the people from ADP could have seen me trying to walk before, even with a cane, versus what I can do now with the rollator, they would definitely approve my need for this equipment. I have used it to walk around the blocks near our house, on several paved trails, on a gravel pathway at a local park, and inside the mall. It feels as if a miracle has occurred when I am using it and it is improving my strength because it is allowing me to walk upright and letting my hips and pelvis move as they should, so my sciatica pain has lessened and I can feel my upper legs getting stronger. Thank you so much for your prompt response to my call to Comfort Mobility and for bringing the rollator with you when you came for the assessment. Having it is allowing me to enjoy the good weather in ways I have missed for at least two years." - Miriam F.
"John and his staff have been helping my brother Chris with all his medical equipment for over three years now. They go above and beyond for service, quality of products and care. I highly recommend Comfort Mobility to anyone. We have used other equipment companies in Windsor but John and his team have always put lots of energy into being sure everything was the best possible service.They definitely care about their clients. Thank you."
- Beth C. Facebook Review
"We were greeted by Linda the moment we walked in who set the expectation Comfort Mobility truly cares about service and their customers. She assisted us through the entire process, recommending so much when we just came in for eye surgery equipment. She even went out of her way to demo equipment and highlighting the features. The hospital recommended a particular toilet seat but we took Linda's recommendation and it was the best decision no doubt. We had a chance to speak to their technician, Jorge, who was very knowledgeable and detailed and we left knowing so much more then we expected. Thank you Comfort Mobility. Highly recommended on Temple Dr. and worth the visit." - Tom P. Google Review
"Helpful and easy to deal with. I am happy with the service I received from Julie, Cassandra and John from Comfort Mobility. I needed a wheelchair that would meet my needs. Speaking with Julie and the John on the phone about my situation, they where able to provide with the prefect wheelchair I was looking for. The reason for 5 stars is how friendly and how they understood exactly what I needed." - Christine P. Google Review
"Amazing service and selection. I can't recommend Comfort Mobility enough. When looking for a rollator for my father the in store staff were informative and very patient, showing us all the options and having us test them out. When it was (past)time to get the walker, John personally came to the rehab clinic and talked to my dads physiotherapists so that we could choose the best one." - Cat O. Google Review
"Really Great Service, friendly, accommodating and knowledgeable. I would recommend to anyone who needs this type of service. Thank you for
making our home safe!!!" - Cliff & Cathy G.
"Excellent people who go out of their way to make things work out for their customers. John was very thorough and helpful and made becoming an amputee an easier process and getting used to my new disability a smoother process. Julie made great suggestions for what I should consider for in home modifications. A great family run business." - Google Review
"Thanks so much for suggesting and providing a walker for mom. She appreciates the stability and security it provides until her knee is better.
Great idea." - Debbie W.
"Hired a mobility scooter for my visit to Windsor Canada. Efficient service, friendly people, super mobility scooter. Would use again on my next visit to Canada. Thank you." - Dorothy W.
"I can think of no type of business where service is more important. The attention to detail that is offered at Comfort Mobility is second to none. When dealing with such important health and mobility matters, a locally owned, family operated business focused on customer satisfaction is what you want.
And Comfort Mobility delivers." - Alan A.
"I would trust no one else. John knows what people need and won't stop till he's got it done." - Gilbert & Theresa D.
"John helped me with a wheelchair for a family member. He was knowledgeable & caring. His customer service was excellent. I would highly recommend him & his company!" - Dawn L.
"John Fase is a very knowledgeable and caring professional who helped with this life changing event. He was able to shed a light on many aspects that were new to me. Since it's a family business John took pride in doing a great job since it's his family's reputation on the line. I would highly recommend him and Comfort Mobility to anyone who has a need for assistive devices or any of the other areas he covers." - James F.
"Your company is so efficient and customer service oriented. I only expected the receipt for the rental, but the online one saved me time scanning -) Tyler installed the batteries and took the time to explain to us how to maintain a charge. He also showed us how to use the leg rest. We are very grateful for your firm outsourcing this item we called every firm in Windsor and were advised it was impossible. Well its nice to have a firm in Windsor that thinks outside the box and makes overcoming challenging circumstances possible. I spoke with M--- yesterday and advised her how pleased we are with your service. With certainty I know you'll be getting lots of referral business not only because of your fair pricing and exceptional customer service, but due to your firms willingness to go out of the way and outsource equipment for individuals with custom needs. Its nice to see a private firm that doesn't just take a one size fits all approach, but actually mindfully considers an individual needs. As a caregiver I will highly recommend your services in the future!. It truly is nice to know I can count on your firm to address our needs as they arise. Thanks again." - Sandra H.
"They delivered a rental manual wheelchair at home within of hours of requesting it. And no charge for the delivery (some stores charge $10 for it)."
- A. S.
"A great family run business. :)" - John C.
Wheelchairs, Manual & Power
Walkers, Scooters, Lift Chairs
Daily Living Products
Bathroom Aids, Grab Bars
Bedroom Safety, Hospital Beds
Sales, Service, Rental
Our clients are our first priority.
We are here to maximize your mobility and healthcare potential. We can guide you and your family to make informed decisions regarding your current and future needs.
At Comfort Mobility Inc., it is our mission to treat everyone with the utmost courtesy and respect.
Our clients are like family.
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